Policies

Opening Date & Available Services

We are open for all services. Effective 05/28/2021 the Governor of Denver signed Executive Order 79 which terminates Executive Order 72 (7th amended). Masks are still encouraged by all of our visitors that remain unvaccinated.

The Safety & Health of Our Employees

The safety and health of our amazing staff and their families is important. We have very specific protocols for our staff members. Each staff member has completed several courses in sanitation specifically as it relates to COVID-19.

Our Space

We have taken every precaution to provide a space where you can resume services and feel safe. Your health, the health of our staff and their families, and the health of our community is top of mind.

• Our waiting area is now open. We have added seating to allow for more space between others.
• We continue and will always adhere to a strict cleaning schedule. Sanitation is incredibly important to our industry and we have and will always adhere to cleaning and sanitation that exceeds what is required.

Client Bookings

Booking is available now on our website and by calling either of our locations. Please note that we cannot accept walk-ins and that we only provide services if the services are scheduled.

Face Coverings

Face coverings are encouraged but not required by our clients and patients.

Pre-Appointment Protocol

Prior to your appointment you will be required to update your client paperwork. These forms will be emailed to you prior to your appointment. This will happen 24-48 hours before your scheduled service.

A credit card is required to hold your appointment and our cancellation, no show, late arrival policy still applies.

Thank You

Thank you so very much for your patience and kindness during this trying time. We are grateful for each of you.

Payment

We require a credit card on file for all appointments. If we do not have a card on file within 24 hours of the scheduled appointment time the appointment will be canceled.

Service Refunds

Your satisfaction is so important to us. Though we do not offer refunds for our services, if for any reason you feel unsatisfied with your service, we want to hear about it so we have the opportunity to make it right.

Product Returns

We hope you love the products you purchased at Restorative Injectables. Should you be less than happy with anything you have purchased, please return it to us within 10 days of purchase. There is a 10% restocking fee for all return of goods.

Unfortunately, we cannot accept the return of any opened products or goods. Any returned goods must be in original packaging, unopened, and unused condition. To ensure you choose the best products for your skin, please consult with one of our skincare experts before purchasing. We also offer samples of almost all of our products.

Gift Card Returns

Gift Card sales are final sale and are not eligible for refund. They never expire and can be used towards the payment of any service or product. Gift cards cannot be exchanged for cash unless required by law.

Children

We love them! But, for the safety of them, our clients, and staff, children should not accompany a client for any service. If childcare has fallen through and you need to reschedule your appointment, we will do our best to accommodate you.

Clients Under The Age of 18

Please note that clients under 18 need prior signed consent from a parent or guardian prior to receiving services.

Cell Phones

Please silence your phones and refrain from phone calls while in our office. If you must take a phone call we ask that you step outside.

Pictures

Please do not take pictures of the space or others getting services without permission.

Cancelling 24+ Hours Ahead of Time

Busy week? If you cancel more than 24 hours before your appointment – no problem! Please call the office location you are scheduled at to get your appointment canceled.

Cancelling Within 24 Hours of Appointment

Please give us a call at the location your appointment is booked so that we can let your provider know that you will not be able to make it in to see them.

If you cancel within 24 hours of your appointment time, you will be subject to a $100 cancellation fee. This $100 will be applied as a credit on your account and can be used towards a future service.

No-Show

If you are a no show or 15 minutes or later to your appointment, you will be subject to 50% of your treatment cost and will not have the opportunity to be treated.

Late Policy

Please arrive about 5-10 minutes prior to your appointment time. If you are a new patient, you will need to complete new patient paperwork.

We get it! Things come up that are out of our control and sometimes, even with the best laid plans and intentions lateness can still happen. Of course, we will do our best to make it work, but with that said, we may need to adjust your appointment type and time, switch you to a different service provider, or even reschedule your appointment entirely.